Case Study

How Laika’s hybrid and integrated solution helped ParkOffice get SOC 2 compliant

ParkOffice is the leading parking management software for businesses. Trusted by employers like Indeed, CBRE, Colliers International, Factset & CEPSA, the ParkOffice software has everything companies need to make managing employee parking as easy as possible. 

With the help of Laika’s hybrid software-expertise model and an integrated audit experience, ParkOffice received their SOC 2 Type 1 report. We spoke with Gerard Keenan, Chief Operating Officer, about how seamless their experience was with Laika. 

Choosing a compliance partner

ParkOffice fundamentally transforms the parking management industry by replacing the traditional, manual model with a digital experience to optimize, analyze, and automate employee parking. With their tech-forward approach, they had to ensure their software could guarantee the security to the enterprise customers that make up their ecosystem. 

After receiving a number of due diligence and security questionnaires, ParkOffice partnered up with Laika to guide them through the SOC 2 journey, from implementation to the integrated audit to sales enablement. 

Before we worked with Laika, we weren’t able to really disseminate and communicate information on our compliance posture to our enterprise customers. We were getting a lot of security questionnaires that were cumbersome, so we started our own due diligence journey to find a vendor that would bring us through an audit and help us answer questionnaires.

Performing the gap analysis 

The first step of the SOC 2 journey began with a gap analysis and remediation plan. The gap analysis helped ParkOffice understand which existing policies, procedures, and controls they already had in place. And putting that against SOC 2 requirements, their dedicated team of compliance experts formed a remediation plan against those gaps. 

Amalia was really great because she stressed that our gap analysis was nothing to worry about and there was going to be a massive help in filling those gaps, whether it was adding supporting documents and customized controls.

The only hybrid solution 

The Laika software-human expertise hybrid approach helped ParkOffice understand the value behind each part of the SOC 2 process. The software provided them with a tangible, easy-to-understand way to measure up to the SOC 2 standards, and compliance architects with a way to disseminate the value behind each task. 

Laika was massive in helping us understand the ‘why’ behind so many of the technical and non technical pieces of security controls that we didn’t have much context over. I also can’t speak highly enough about the quality of service and the incredible attention to detail that came from our team of Laika experts.

On-demand compliance expertise 

After the gap analysis, our compliance architects provided ParkOffice with their customized version of the Laika platform within one week. Provided was a curated SOC 2 playbook, dashboard to visualize progress and assign tasks, and comprehensive system of records and documents. 

Laika’s team of compliance experts guided ParkOffice through every step of the SOC 2 process, from implementation to post audit and DDQ assistance. Whenever any challenge came up, Laika was there to give counsel in real time and provide assurance immediately. 

In fact, ParkOffice was able to complete all the necessary technical and non technical controls to complete a DDQ right from the beginning of their implementation process. 

Within 7 days we were able to complete all the controls needed to answer a huge DDQ. Being able to achieve the highest level of controls with quality procedural documents, that we know large enterprises will scrutinize, was like nothing else.

Bespoke software experience

Along with help from the compliance architects, ParkOffice used Laika Playbooks to move their SOC 2 Type 1 that tested against the security and confidentiality trust services criteria. Playbooks guided them through a step-by-step task list to implement necessary controls that were required for SOC 2 after an initial gap analysis. 

The product is exceptional. Between the ease of uploading evidence, getting tangible tasks that tell us what to do, and understanding the percentage metrics as you work towards obtaining the different accreditation, the software was quite self-serving.

Laika Compliance LLC

ParkOffice leveraged Laika Compliance LLC, a CPA firm specializing in SOC reporting under AICPA standards. Because of the integrated audit experience between Laika and Laika Compliance LLC, ParkOffice was able to receive their report in 3 weeks with minimal back and forth.

The audit process was absolutely painless, and both Laika Compliance and Laika made our 3 weeks less of a headache. Once we kicked off the audit, there was one technical follow up call and a draft report meeting. We were incredibly impressed and satisfied with the entire process

Laika Compliance LLC innovates the outdated audit process with modern technology and auditors who know how to use it. Their team assesses information security and cyber risk with a deep understanding of cloud technology and extensive experience in the tech sector. They partner with businesses to author SOC reports designed to demonstrate trustworthy compliance.

What’s Next?

Congratulations to the ParkOffice team for receiving their SOC 2 report! They have implemented the tightest measures to safeguard their platform, user environments and code integrity. The ParkOffice team has gone above and beyond for their customers, and their approach to security is no different. I look forward to working with them closely in the future.

Amalia Simpson

Strategic Customer Success Manager at Laika